Privacy Policy – Proviscale

Effective Date: November 2025
Company: Proviscale
Contact: contact@proviscale.comcontact@proviscale.com
Jurisdiction: Finland (EU GDPR compliant)

Proviscale (“we”, “our”, “us”) processes personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Finnish legislation. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, how we protect it, and what rights you have as a data subject.

1. Introduction

We value privacy and transparency. This policy provides a clear and detailed explanation of how Proviscale handles personal data when you visit our website, use our AI services, submit inquiries, or communicate with us.

By using our website or services, you agree to the processing described in this policy.

2. Data We Collect

2.1 Contact and Identification Data
  • Name
  • Company name
  • Email address
  • Phone number
  • Any information you voluntarily provide in forms, demo bookings, or communication
2.2 Technical Data
  • IP address
  • Browser type and device
  • Access logs, timestamps, page views
  • Cookies and cookie preferences
2.3 Communication and Usage Data
  • Messages sent through forms or email
  • Information related to demo requests, support, and customer relations
  • CRM records (notes, history, preferences)
2.4 Analytics and Statistics
  • Website traffic and behavior data through Google Analytics (anonymized where possible)

We do not collect sensitive personal data.

3. Purposes of Processing

We process personal data only for legitimate and clearly defined purposes:

  1. Providing Services
    Delivering AI solutions, consultancy work, chatbots, automation systems, and demos.
  2. Communication and Support
    Responding to inquiries, booking demos, and maintaining customer communication.
  3. Service and Website Improvement
    Analyzing usage, improving website functionality, and developing services.
  4. Customer Administration
    Managing CRM information and business relationships.
  5. Legal Compliance
    Fulfilling accounting obligations and responding to lawful requests.

We never sell personal data.

4. Legal Basis for Processing

We process personal data based on:

  • Contract – when required to deliver services you request
  • Legitimate interest – business development, security, analytics
  • Consent – marketing communications and non-essential cookies
  • Legal obligation – compliance with statutory requirements

5. Data Retention

Personal data is stored only as long as necessary for its purpose. After that, it is deleted or anonymized.

Examples:

  • CRM and customer data: up to 5 years after last contact
  • Financial/transaction data: according to bookkeeping laws
  • Analytics data: based on Google Analytics retention settings
  • Cookie consent logs: as required for GDPR compliance

6. Data Sharing

We share data only with trusted partners necessary for our operations, such as:

  • Google Analytics
  • Website hosting and infrastructure providers
  • CRM and automation platforms
  • OpenAI and other AI infrastructure providers

All processing occurs:

  • Within the EU, or
  • With GDPR-compliant safeguards such as Standard Contractual Clauses (SCCs)

We do not allow unauthorized access to personal data.

7. Cookies

7.1 Use of Cookies

We use cookies to enable essential functionality, improve user experience, analyze traffic, and store preferences.

7.2 Types of Cookies
  • Necessary cookies – required for core site functionality
  • Analytics cookies – anonymous traffic statistics via Google Analytics
  • Preference cookies – store language and interface settings
7.3 Managing Cookies

You may adjust or withdraw your consent at any time via:

  • Our Cookie Settings page
  • Your browser settings

Disabling cookies may affect site performance.

8. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Request rectification
  • Request erasure
  • Withdraw consent
  • Object to processing
  • Restrict processing
  • Receive data in a portable format

You may also lodge a complaint with the Office of the Data Protection Ombudsman (Tietosuojavaltuutettu).

9. Security

We implement technical and organizational measures to protect personal data, including:

  • SSL encryption
  • Access control and authorization management
  • Secure cloud infrastructure (EU-based or GDPR-compliant)
  • Regular security reviews

No online transmission is completely risk-free, but we minimize risks through consistent security practices.

10. Policy Updates

We may update this Privacy Policy when necessary. The latest version is always available on our website. Significant changes will be announced on the site.

11. Contact Information

For questions regarding this Privacy Policy or data protection:

Proviscale
Email: contact@proviscale.com contact@proviscale.com
Website: proviscale.com
Finland