Privacy Policy

Thank you for using Proviscale's online resources and for viewing this privacy statement (the “Privacy Statement” or “Statement”). Our Privacy Statement serves to give notice about the types of personal information we collect, how we use it, and who we share it with and why. We encourage you to read this Privacy Statement carefully.

This Privacy Statement was amended as of 4 March 2026 and is effective as of that date. The English language version of this Privacy Statement is the controlling version regardless of any translation you may attempt.

Please note that use of our online resources may also be governed by Proviscale's Terms of Service made available on our website.

Some Important Vocabulary

Although not itself a contract, this Privacy Statement is an important document that explains some of our legal obligations, and your related legal rights, involving personal information.

Wherever we say “Proviscale,” “Company,” “we,” “us,” or “our,” we mean Proviscale (the data controller), operating from Finland. We use the words “you” and “your” to mean you, the reader, and other visitors to our online resources who are, in all cases, over the age of 13, or otherwise have verifiable parental consent to use our online resources.

When we talk about our “online resources,” we mean all websites, forms, scheduling pages, portals, tools, agents, and other features we operate to allow you to interact with us and our systems.

An “affinity action” is when you “follow” us, “like” us, or take a similar or analogous action on our external social media presence.

When we refer to “personal information,” we mean any information, data or data element, whether in electronic or other form, that, alone or in combination with other elements, can be used to distinguish, trace, or discover your identity. In jurisdictions where the term “personal data” is used (including under the EU GDPR), “personal data” includes the elements required by applicable law.

When and to Whom Does This Privacy Statement Apply?

Our online resources collect personal information from:

visitors to, and users of, our online resources; and
those who may interact with our ads and content displayed on third-party sites (for example, social media platforms).

This Statement applies to our processing and sharing of personal information collected from the data subjects listed above. If we have other categories of data subjects, such as employees, contractors, or vendors, we provide separate legally required notices through appropriate documents.

How Do We Collect Your Personal Information?

We collect and otherwise obtain your personal information in the following ways:

when you choose to give it to us by voluntary submission;
through automatic collection by technical means when you visit or use our online resources; and
when it is provided to us by external sources such as marketing, advertising, analytics, or social media companies and/or companies that provide services on our behalf.

Voluntary Submissions

Here are some of the ways you voluntarily give us your personal information:

Submitting Forms / Requests – If you submit a contact form, request information, or otherwise communicate with us, you may provide your name, company, email address, phone number, and the content of your message.
Booking Meetings – If you book a call, meeting, or program via a scheduling link, you may provide identifiers (e.g., name, email) and optional context about your needs.
Program Participation – If you participate in training, education, workshops, or similar programs, you may provide information about your role, team, processes, and goals.
Submitting Materials – If you share documents, notes, prompts, or other content as part of an engagement, we will process that content to provide the services requested.
Payments / Purchases – If you purchase services, we (and our payment providers) may process billing-related information necessary to complete transactions and maintain records.
Emails and Messages – If you email us, you provide your email address and any information in the message and attachments.

If you prefer that we not receive the above-described personal information, please don't submit it. Your use of our online resources is your choice; by not participating, you may limit your ability to use certain features.

Automatic Collection

When you visit or use our online resources, information about your internet/electronic activity may be automatically collected through your browser and device via tracking technologies such as cookies. Cookies are small text files downloaded onto your computer or mobile device. Cookies may allow us to collect information such as your IP address, recognize your device, and store certain preferences or past actions (subject to your cookie choices and applicable law).

If you access our online resources from a phone or other mobile device, your device and browser may transmit to us certain information such as device identifiers, operating system details, and approximate location (derived from IP address). We do not intentionally seek precise geolocation.

External Sources

We may work with service providers that support marketing, analytics, security, or customer relationship management. These providers may collect data under their own policies and provide aggregated or linked information to us. We are not responsible for the privacy practices of third-party platforms.

We maintain a presence on external social media platforms (e.g., LinkedIn, Instagram). Our online resources may contain links to third-party sites or apps. Those platforms are not controlled by us and therefore have their own privacy policies and terms.

What Types of Personal Information Do We Collect?

The categories of personal information we may collect include:

General Identifiers such as name, email address, phone number, company name, job title, online identifier, and IP address.
Business and Commercial Information such as information about your company's needs, interest in services, engagement history, and basic business context you provide.
Internet Activity Data such as cookie identifiers, device/browser information, page views, clickstream data, and interactions with our online resources.
Communications and Content such as emails, form submissions, meeting notes, and content you choose to provide.
Analytics and Inference Data derived from the above to understand how our online resources perform and how users engage with content.

Sensitive Personal Information. We do not intentionally request or collect special category/sensitive personal data. Please do not submit sensitive personal data to us unless we explicitly request it and provide appropriate safeguards.

Deidentified Information. We may create or receive deidentified/aggregated data that does not identify you. We will not attempt to reidentify deidentified information except as permitted by law.

How Do We Use the Personal Information We Collect?

Generally speaking, we use personal information for the following business purposes:

Providing and Delivering Services – including education/training programs, advisory work, and implementation support you request.
Communications – responding to inquiries, scheduling calls, and providing customer support.
Operating and Improving Our Online Resources – performance, troubleshooting, analytics, and user experience improvements.
Security – protecting our systems, preventing abuse, and detecting security incidents.
Payments and Administration – invoicing, processing payments, maintaining records, and handling account/relationship administration.
Marketing (Where Permitted) – sending information about our services and updates, subject to applicable law and your choices.
Legal Compliance – meeting legal obligations, enforcing agreements, and responding to lawful requests.

Legal Bases (GDPR / EEA)

Where the GDPR applies, we process personal data under one or more legal bases, including:

Contract – to provide requested services;
Legitimate interests – e.g., security, service improvement, business communications, balanced against your rights;
Consent – e.g., non-essential cookies, certain marketing where required; and
Legal obligation – e.g., accounting requirements.

Retention of Your Personal Information

We store and retain your personal information in accordance with applicable law and as long as necessary to carry out the purposes described above. The criteria used to determine retention periods include:

how long the personal information is needed for the applicable purposes;
the type and sensitivity of the personal information; and
whether we are subject to a legal, contractual, or similar obligation to retain the personal information.

When/With Whom Do We Share Personal Information?

We may share personal information with the following categories of third parties:

Operations Support Vendors – hosting providers, email providers, CRM tools, scheduling tools, analytics providers, and other vendors that help us operate our business.
Software and Technology Vendors – providers that host, maintain, or support software used in delivering our services.
AI Infrastructure Providers – where necessary to provide services, we may use third-party AI providers to process content you submit, subject to contractual safeguards.
Payment Processors – payment providers that process transactions and send confirmations.
Marketing and Analytics Providers – subject to applicable law and cookie/marketing choices.
Security and Fraud Prevention Providers – when necessary to protect our systems.
Legal and Regulatory Disclosures – law enforcement, government agencies, or other parties where required or permitted by law.
Business Transfers – if we undergo a merger, acquisition, financing, reorganization, or sale of assets.

We do not sell personal information as a business model.

Do Not Track and Global Privacy Control

Certain browsers and plug-ins allow users to send signals such as Do Not Track (“DNT”) or Global Privacy Control (“GPC”). Our response to these signals may vary depending on the legal requirements that apply to you and the configuration of our cookie tools. Where required by applicable law, we will treat certain signals as a request to opt out of specific cookie-based sharing.

Cookies and Other Tracking Technologies

We use cookies and other tracking technologies to provide, protect, and improve our online resources. These technologies may help store preferences and settings, understand website performance and usage, protect against fraud and abuse, and support marketing/analytics where permitted and subject to your choices.

Most web browsers accept cookies by default. You can usually choose to disable or reject cookies via your browser settings.

Children's Privacy

Our online resources are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete such information.

Your Privacy Choices; Unsubscribing

If we send you marketing emails, you may opt out at any time by using the unsubscribe link in the email or by contacting us. Please note that even if you opt out of marketing, we may still send administrative or service-related messages.

Comprehensive Privacy Laws

Our primary operations are based in Finland, and we aim to comply with the EU General Data Protection Regulation (GDPR) and applicable Finnish data protection law.

Your Rights (GDPR / EEA)

Where the GDPR applies, you may have rights including:

Right of access to your personal data
Right to rectification (correction)
Right to erasure (deletion), subject to legal exceptions
Right to restrict processing
Right to data portability
Right to object to processing (including certain legitimate interest processing and direct marketing)
Right to withdraw consent where processing is based on consent
Right to lodge a complaint with a supervisory authority (in Finland: the Office of the Data Protection Ombudsman)

To exercise your rights, contact us using the information below. We may need to verify your identity to protect your data.

International Transfers

Some of our service providers may be located outside the European Economic Area (“EEA”). Where we transfer personal data internationally, we use appropriate safeguards required by law, such as the EU Standard Contractual Clauses (SCCs) and additional protections where necessary.

Changes to This Privacy Statement

We reserve the right to change or update this Statement from time to time. Please check our online resources periodically for such changes since all information collected is subject to the Statement in place at the time of collection. We will indicate the effective/amendment date at the beginning of this Statement.

Contacting Us

If you have questions about our Privacy Statement or privacy practices, please contact us at:

Proviscale
Email: contact@proviscale.com
Website: proviscale.com
Jurisdiction: Finland (EU/EEA)